Shopping Terms

All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions are subject to change at any time without prior notice. Any changes will be reflected on the Terms and Conditions page of the website.

Shopcatheters’ Terms of Use, Policies and Disclaimers:

Shipping Terms
Return Policy
Order Refusal Policy
Cancellation Policy
Auto-Reorder Policy
Warranty Policy
Terms of Use
Liability Disclaimer
Health and Medical Disclaimer
Trademarks Disclaimer
International Shopping Terms
Governing Law and Jurisdiction

Return Policy:

What is Shopcatheters’ Return Policy?
Which products are Non-Returnable?
How do I receive a Return Authorization Number?
How long does it take to receive a Refund?
Is there any Re-Stocking Fee?

What is Shopcatheters’ Return Policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at 877-658-4739 / 203-616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label. The cost of return shipping label will be deducted from the refund amount.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing and the credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase or the image on the website as shown below:
    Non-Returnable Products

“This item cannot be returned or exchanged once they are opened due to hygienic reasons”

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product.

How do I receive a Return Authorization Number?

You can Submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Log in to your account
  • Go to the order history
  • Click on return order
  • Fill the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

For faster processing, please email us the Return Tracking Number.

How long does it take to receive a Refund?

Please allow 3 to 4 weeks to process the returns. Once is the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fee?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $5.95 will be deducted from the refund if the product is returned.

Order Refusal Policy:

If a package is refused at the time of delivery, the customer will be responsible for round trip shipping costs incurred by Once the package is back in the warehouse, we will issue a credit to the original form of payment after deducting any applicable return shipping charges and restocking fee. The return shipping charge will apply even if you were originally not charged any shipping due to a free shipping promotion. This policy does not apply to packages that appear to have been damaged during shipping.

Cancellation Policy:

At Shopcatheters we believe in providing absolute customer satisfaction and pleasant shopping experience. Most of the items are processed for shipment through our system within a few minutes of placing the order. You can cancel your order before the product has been processed for shipment. Once the shipment is processed for departure, returns and refunds will be applicable according to Shopcatheters’ return policies.

If you wish to cancel your order kindly contact our Customer Service department at 877-658-4739 / 203-616-2850 or email us. The refund on canceled orders will be credited back to the original method of payment used. Coupons or any special offer applied on the order will not be credited back. Shopcatheters reserves the right to cancel any order. The orders can’t be changed or modified once processed for shipment.

Auto-Reorder Policy:

What is Shopcatheters’ Auto-Reorder Service?
How do I set up an Auto-Reorder for the product I need?
How do I cancel an Auto-Reorder?
How do I change my Auto-Reorder items?
Why is my Auto-Reorder canceled?

What is Shopcatheters’ Auto-Reorder Service?

Need supplies every 15 days, every month or every 3 months? Our auto reorder service is the perfect solution for you! You can set up the auto reorder service the first time you buy the product by choosing the reorder frequency and from that point on you will get delivery of your supplies at the frequency you picked without the hassle of reordering. Save Time, Save Hassle !!

How do I set up an Auto-Reorder for the product I need?

It is very simple to setup auto reorder. Place an order and during checkout, select Auto-Reorder frequency, which is the frequency with which you would like to get your orders. And that’s it! The system will automatically generate your order and charge your credit card for it. The complete process is extremely secure and safe.

How do I cancel an Auto-Reorder?

No longer need those supplies, cancel your AutoReorder by logging into your account, clicking on auto reorder and then clicking on Cancel Setup in the list for the item you do not need anymore. Want to change the frequency of the order, or add items to your reorder? Simply send us an email.

How do I change my Auto-Reorder items?

Please login to My Account and click on the Auto-reorder section. Select and remove the products you would not like to receive any more. Browse the website to select your new choice of product, add to cart, place an order and select auto-reorder at checkout. Your new item would be set on Auto-reorder as per your selected frequency. Please follow these steps if you need to change the size, brand or frequency of an item you are currently signed up for.

Why is my Auto-Reorder canceled?

In case of any credit card rejection or payment cancellation, the Auto-reorder process would be paused and no shipment would be processed. The customer would be required to place a new order with new auto-reorder setup and credit card information for the Auto-order to resume going forward.

Warranty Policy: 

Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturer restrictions or U.S. Law. We make no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

Terms of Use: 

Legal requirements compel us to advise you to review our terms of usage that will govern the use of our site for purchase of goods. In accessing, browsing, and using this site, you have acknowledged that you have read, understand, and agree to be bound to these terms.

All information contained within this site including but not limited to all images, graphics, writings, and other materials that appear within is the sole property of Shopcatheters, its subsidiaries, and affiliates, or their respective owners. This site and its contents are provided on an "As Is" basis by us. Prices and availability are subject to change without notice.

Liability Disclaimer:

At no time shall Shopcatheters be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, Shopcatheters will periodically make updates in the contents and in the products or services described in this site. Typographical or photographic errors are not the responsibility of Shopcatheters.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product.

Health and Medical Disclaimer:

The information provided on this website is provided for informational purposes only and should not be used to diagnose or treat a health problem or disease. Information provided at and by Shopcatheters is not a substitute for professional medical care. If you have a medical concern or suspect you have a health problem you should consult your primary doctor or specialist.

Trademarks Disclaimer:

We make no claim of ownership to the trademarks of any manufacturer whose products and/or information are presented by us, or for any publisher, publication or advertiser mentioned on

Website Accessibility Statement:

Shop Catheters continues to work hard every day to make our health & wellness website and products accessible to users of all abilities. We regularly update our website to ensure our pages are accessible by users using assistive technologies. We have made significant strides and will continue to do so to conform with Web Content Accessibility Guidelines (WCAG). We thank all our users for their patience and hope that we are able to deliver a smooth and enjoyable shopping experience by continuously working to improve our site. In the meantime, if you are having difficulty accessing anything on our website, please call us at 877-658-4739 for assistance Monday through Friday 9 a.m. - 5:30 p.m. (EST). You may also Live Chat our Customer Service Team 24 hours a day.

International Shopping Terms:

Promotional Codes and Discounts

Shopcatheters Promotions and discounts may not be valid on international orders and restrictions apply. Our free shipping offer does not apply to international orders.

International Orders Payment Methods

All international orders must be prepaid. We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, Bank Wire Transfers and Certified bank cashier’s checks. Wire transfer is the quickest, most secure international payment method (wire surcharge fee applies). Exchange rates are updated daily which may result in price fluctuation. However, once your order is placed the exchange rate is locked in and the prices on that order will not change.
International Customers may Contact Us to receive a quote on the product they wish to purchase. We will email the quote upon request.

International Order Returns and Refunds

  • International orders cannot be returned.
  • Shopcatheters has a 30-day return policy on domestic (US) orders, but this is not applicable to International orders.
  • If the product is damaged in transit, notify us upon arrival of the product. We will file an insurance claim with the shipping vendor so that the damaged product(s) can be replaced.
  • If a product is returned as unclaimed on an international shipment, shipping fees and product restocking fees will apply.
  • Orders will be refunded as per Shopcatheters Refund policy.
  • If required, orders will be canceled as per Shopcatheters order cancellation policy.

International Warranty Policy

Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturer restrictions or U.S. Law. Shopcatheters makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

International Customer Assistance

Shopcatheters has a team of specialized customer care representatives who focus on our international customers and their unique needs. Our customer service agents can help you with large volume quotes or with other business requests. We may need to contact you depending on what was ordered, based on the shipping weight and dimensions of the order. If you have any questions, please do not hesitate to give us a call at +1(203) 616-2850 or email us.

Governing Law and Jurisdiction:

All matters relating to the Website and these Terms and Conditions and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Connecticut without giving effect to any choice or conflict of law provision or rule (whether of the State of Connecticut or any other jurisdiction). Any legal suit, action or proceeding arising out of, or related to, these Terms and Conditions or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Connecticut and County of Fairfield, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms and Conditions in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.